Our Services

 

Customer Service

 

At Carter’s we strive to make every customer feel like part of our family. We pride ourselves on giving each and every customer an excellent experience whether in the store, on the phone, visiting us online, or finding us through social media. Our goal is to make every moment with you, our customer, exceptional.

Carter’s was founded as a family business, and since our name is our reputation, we provide quality, outstanding products that you can cherish for years to come and an experience that creates a lasting relationship. Part of our commitment to you is anticipating your needs before you do by giving you a wide variety to choose from, arranging convenient options for payment and shipping, and creating an environment that suits your individual needs. Each customer is guaranteed privacy and the sense of security and comfort only a locally owned small business can provide.

Once again, we the Carter’s family, thank you for giving us the opportunity to serve you and give you an excellent experience!

Welcome to our family!

 

Our Repair Services

 

Repair2At Carter’s Jewelry, we pride ourselves on offering our customers the best customer service, quality, and overall satisfaction in their experiences with us. We have recently added a laser welder to our repair department. Our Master Jeweler, Tim Sims, is crucial in helping each customer receive high quality craftsmanship and service. We offer in-house repair services on all types of jewelry.

 
 
 

The following services are available:

  •  Ring Cleaning
  •  Ring Checking
  •  Sizing
  •  Shanks
  •  Clasps
  •  Catches
  •  Earring Backs
  •  Heads and Bezels
  •  Bails
  •  Pendants
  •  Soldering
  •  Jump Rings
  •  Tips
  •  Prongs
  •  Stone Setting
  •  Diamond Setting
  •  Ring Resetting
  •  All other General Repairs

Watch Services

 

500xA newer division that we have recently added is our in-house watch repair service. Tim Fortenberry, a certified Horologist and our resident Watch Specialist, can assist you with any additional watch needs.

 
 
 

The following services are available:

  •  Batteries
  •  Links
  •  Bands
  •  Crystals
  •  Bezels
  •  Pins
  •  Dials
  •  Gaskets
  •  Cleaning
  •  Movement
  •  Crown Replacement
  •  Stem Replacement